Course curriculum

  1. 1

    • Air Passenger Protection Regulations (APPR)

    • Definition

    • APPR Equation

    • Type of Disruptions

    • Types of Disruptions

    • Disruption Categories

    • Flight Disruption Categories

    • Controllable

    • Controllable, but Required for Safety

    • Uncontrollable

    • Determining a Travel Disruption Category

    • Obligations

    • Obligations

    • Standards of Treatment

    • Compensation

    • Rebooking/Refunds

    • Communication

    • Summary

    • Controllable

    • Controllable, but Required for Safety

    • Uncontrollable
  2. 2

    • Quiz