Course curriculum

  1. 1

    • Station Emergency Response

    • Introduction

    • Glossary

    • Station Response

    • Emergency Response Manual and SERP

    • SERP Components

    • SERP Amendment Process

    • Emergency Categories

    • Emergency Categories

    • Role of ICC

    • Activation of Emergency Response Plan

    • ERP Activation Process Flow

    • Sergeant Codes

    • Station Roles - CSA Role

    • Station Emergency Response Team

    • Station In-charge Lead — Checklist

    • EOC Lead - Duties

    • EOC Lead — Checklist

    • Family and Friends Lead — Duties

    • Family and Friends Lead — Checklist

    • Hospital Lead — Duties

    • Hospital Lead — Duties

    • Passenger Support Lead - Duties

    • Passenger Support Lead — Checklist

    • Station Manager/Supervisor — Duties

    • Station Manager/Supervisor — Checklist

    • Media Response — General Public Enquiries

    • Media Response — 2

    • Humanitarian Assistance - Supporting people directly affected by the emergency

    • Special Assistance Team

    • Emergency Response Service Providers

    • Returning to normal business operations

    • Corporate Support provided through Employee and Family Assistance Program (EFAP)

    • Conclusion

    • Thank You
  2. 2

    • Final Quiz