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Introduction & Regulatory Agencies

Introduction to the CTA

Regulatory Agencies in Canada

Regulatory Agencies in the USA

Accessible Travel Regulations

Definition of Disability

Terminology

Accessibility for All - Introduction and Sensitivities

Putting the Person ahead of the Disability

Review Quiz

Air Carrier Requirements

Assistance for Passengers with Disabilities

Assistance for Passengers with Disabilities

Accessibility for All - Services to be offered to Persons with Disabilities

Transportation of Mobility Aids and Other Assistive Devices

Refusal of Transportation - Mobility Aids

Damaged, Destroyed, or Lost Mobility Aids

Transportation of Support Persons

Transportation of Support Persons

Transportation of Service Dogs

Additional Passenger Seat

Allergy Buffer Zone

Advance Notice for Services

Refusal of Transportation

Review Quiz

Accessibility for All – Best Practices

Introduction & Sensitivity

General Best Practices

General Best Practices

General Best Practices

Assisting a Passenger who is blind

Best Practices

Best Practices

Accessibility for All - Assisting a Passenger who is blind

Assisting a Passenger who has a communication disability

Best Practices

Assisting a Passenger who is deaf, deafened, or hard of hearing

Best Practices

Accessibility for All - Communication Best Practices

Accessibility for All - Assisting a Passenger who is deaf, deafened, or hard of hearing

Assisting a Passenger who has an intellectual, cognitive or learning disability

Best Practices

Assisting a Passenger who has an episodic disability

Assisting a Passenger who has a mental health disability

Best Practices

Invisible Disabilities

Hidden Disabilities Sunflower Program

Assisting a Passenger who has a mobility impairment

Best Practices

Providing Wheelchair Assistance

Review Quiz

How to Assist

How to Assist

Check-In

Clearing Security

Boarding

Deplaning & Bag Retrieval

Review Quiz

Thank you!

Exam